MGS SHOP Return Policy

Effective Date: July 30, 2026

At MGS SHOP, we want you to shop with confidence. This Return Policy explains the conditions under which products purchased through the MGS SHOP website, mobile applications, and related services (the "Platform") may be returned.

By placing an order on MGS SHOP, you agree to this Return Policy.

1. Return Eligibility

You may request to return a product if:

1. You received the wrong item.
2. The item is damaged or defective upon delivery.
3. The item has a verified manufacturing defect.
4. The item is incomplete or missing parts.
5. The item differs significantly from its description or images on the Platform.
6. The seller has approved the return for another valid reason.

All return requests are subject to review and approval by MGS SHOP or the seller.

2. Return Period

Unless otherwise stated on the product page, eligible products must be returned within 7 days of the delivery date.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Return Conditions

To qualify for a return, the product should:

1. Be in its original condition.
2. Be unused or show only minimal handling necessary to inspect it.
3. Be returned with its original packaging where reasonably possible.
4. Include all accessories, manuals, warranty cards, and free promotional items received with the product.
5. Be accompanied by proof of purchase, such as an order number or receipt.

Returns may be refused if the product has been altered, damaged through misuse, or is missing essential components.

4. Non-Returnable Products

The following products are generally not eligible for return unless required by law:

1. Digital products and downloadable content.
2. Gift cards and vouchers.
3. Personalized or custom-made products.
4. Perishable goods.
5. Food and beverages.
6. Opened cosmetics or personal care products.
7. Opened health and hygiene products.
8. Undergarments and other hygiene-sensitive items that have been opened or used.
9. Products marked as "Final Sale" or "Non-Returnable."

5. How to Return a Product

To initiate a return:

1. Contact MGS SHOP Customer Support through the Platform.
2. Provide your order number and explain the reason for the return.
3. Upload photographs or other supporting evidence if requested.
4. Wait for return authorization and instructions.
5. Carefully package the item and send it to the address provided by MGS SHOP or the seller.

Returns sent without prior authorization may not be accepted.

6. Inspection of Returned Items

Once a returned item is received, it will be inspected to verify that it meets the requirements of this Policy.

If approved, the customer may receive:

1. A replacement product.
2. A repair, where applicable.
3. A refund in accordance with the MGS SHOP Refund Policy.
4. Store credit, where agreed.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

1. The wrong product was delivered.
2. The product arrived damaged or defective.
3. The return is due to an error by MGS SHOP or the seller.
4. Applicable law requires otherwise.

Where MGS SHOP or the seller is responsible for the return, reasonable return shipping costs may be covered or reimbursed.

8. Exchanges

Eligible products may be exchanged for the same item or another available item of equal value, subject to stock availability and approval.

If there is a price difference, the customer may be required to pay the difference or receive a partial refund, as applicable.

9. Seller Responsibilities

Sellers on MGS SHOP are expected to:

1. Deliver products that match their descriptions.
2. Honor valid return requests.
3. Respond promptly to customer inquiries.
4. Cooperate with return investigations and dispute resolution.

MGS SHOP reserves the right to take action against sellers who repeatedly fail to comply with this Policy.

10. Fraud Prevention

To maintain a fair marketplace, MGS SHOP reserves the right to:

1. Decline fraudulent or abusive return requests.
2. Request additional information or evidence.
3. Limit or suspend return privileges for repeated misuse.
4. Suspend or terminate accounts involved in fraudulent activity.

11. Limitation of Liability

MGS SHOP is not responsible for damage caused by:

1. Improper installation or use.
2. Accidental damage after delivery.
3. Unauthorized repairs or modifications.
4. Failure to follow product instructions.
5. Normal wear and tear.

12. Changes to This Return Policy

We may update this Return Policy from time to time.

Any updates will become effective upon publication on the Platform. Continued use of MGS SHOP after changes are posted constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Return Policy or need assistance with a return request, please contact MGS SHOP through the official customer support channels available on the Platform.

By placing an order through MGS SHOP, you acknowledge that you have read, understood, and agree to this Return Policy.